APSMILE Frequently Asked Questions

1. What payment methods does APSMILE accept?

We accept a variety of payment methods including credit cards, debit cards, and PayPal. For more information, please visit our Payment Methods page.

2. How can I track my order?

After you've placed an order, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier's website or in your account on our Order Track page.

3. What is your return and refund policy?

We offer a 30-day return policy from the date of delivery.If the product you received has quality problems，you can return it for a full refund. Please see our Return Policy page for more details.

4. How long does it take to process a return?

Once we receive your returned item, it usually takes 3-5 business days to process the return. A refund will be issued to your original payment method.

5. Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location. For more details, please consult the online customer service to get the latest reply.

6. How can I change or cancel my order?

If you need to make changes to your order, please contact our customer service team as soon as possible. If the order has not been processed, we will do our best to accommodate your request.

7. What should I do if I receive a damaged or defective product?

If you receive a product that is damaged or defective, please contact our customer service team within 48 hours of delivery with photos of the damaged item. We will arrange for a replacement or refund.

8. How do I choose the right size for my bedding?

To help you find the perfect fit, we have a Bedding Size Guide available on our website. It includes measurements and recommendations for different types of bedding.

9. Are your products hypoallergenic?

Many of our products are designed to be hypoallergenic, including our down alternative series. Please check the product description for details on each item.

10. How can I clean and maintain my APSMILE products?

We recommend following the care instructions provided on the product label. For more information, you can refer to our Careinstructions and First Time Use Guide

FAQ