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Return Policy
- Return Period: Our return policy allows for returns within 30 days of purchase. After 30 days, we cannot offer a refund or exchange.
- Eligibility: Items must be unused and in the same condition as when received, with original packaging, to be eligible for a return.
- Non-Returnable Items: Certain types of goods cannot be returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
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Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Proof of Purchase:
- A receipt or proof of purchase is required to complete your return.
- Orders must be made at apsmilehome.com.
- In order to comply with the regulations, apsmilehome.com does not handle after-sales and refund services for other platforms and websites.
- Return Address: Please contact our customer service before returning any items. We will provide you with the latest return address.
- Customer Service Contact: For return inquiries and to receive the return address, email us at contact@apsmile.com.
- Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
- Refund Process: Upon receiving and inspecting your return, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original payment method.
- Refund Timing: Refunds may take a few days to appear on your account. If you haven't received a refund, check your bank account, contact your credit card company, or reach out to your bank.
- Late or Missing Refunds: If you still haven't received a refund, contact us at contact@apsmile.com.
- Sale Items: Only full-priced items are eligible for a refund. Sale items cannot be refunded.
- Exchanges: We only replace items that are defective or damaged. For an exchange, email us at contact@apsmile.com and we will guide you through the process.
- Gifts: If the item was marked as a gift and shipped directly to you, you will receive a gift credit. If the gift giver had the order shipped to themselves, we will refund the gift giver and they will be notified of your return.
- Return Shipping: You are responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
- Shipping Insurance: For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.