Down Alternative Comforter Set,All Season Warm and lightweight, Extra Softness Pre-Washed Microfiber Bed Set

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General Usage Guidelines

Initial Use?

• Please shake well and air it for a few hours, or tumble dry at a low temperature for 10 to 20 minutes — this helps the natural feather down product to re-fluff and eliminate its original odor.
• Or:
  

  1.Tumble In a Dryerfor 10 Minutes at Low

  2.Shake Well and Air ltfor A Few Minutes

Black Spots?

• You might wonder why there are black spots inside our white feather-down products. It's because we use 100% natural, unbleached down feathers. There will be a few colorful down and feathers, even though the goose/duck appears snow-white. (IDFL Standard: Max 1% colorful down and feathers in white)

Not Soft Enough?

• The down-proof cotton fabric will bloom and soften after washing. If necessary, please consider washing it once before the initial use.

How to Keep It Fresh?

• Always use with a cover/protector.
• Try pulling back the sheets each morning to air the bed and promote moisture-wicking.
• Try to air it out for 1 to 2 hours when sunshine is available.

Care Instructions

• Use with a Cover/Protector whenever possible.
• Spot clean or dry clean whenever possible.
• Tumble dry at a low temperature (max 60°C/140°F).
• Ensure thorough drying before re-use and storage.
• Do not iron.

Return Policy

• Return Period: Our return policy allows for returns within 30 days of purchase. After 30 days, we cannot offer a refund or exchange.
• Eligibility: Items must be unused and in the same condition as when received, with original packaging, to be eligible for a return.
• Non-Returnable Items: Certain types of goods cannot be returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
• Additional Non-Returnable Items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

• Proof of Purchase:
• A receipt or proof of purchase is required to complete your return.
• Orders must be made at apsmilehome.com.
• In order to comply with the regulations, apsmilehome.com does not handle after-sales and refund services for other platforms and websites.

• Return Address: Please contact our customer service before returning any items. We will provide you with the latest return address.
• Customer Service Contact: For return inquiries and to receive the return address, email us at contact@apsmile.com.
• Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
• Refund Process: Upon receiving and inspecting your return, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original payment method.
• Refund Timing: Refunds may take a few days to appear on your account. If you haven't received a refund, check your bank account, contact your credit card company, or reach out to your bank.
• Late or Missing Refunds: If you still haven't received a refund, contact us at contact@apsmile.com.
• Sale Items: Only full-priced items are eligible for a refund. Sale items cannot be refunded.
• Exchanges: We only replace items that are defective or damaged. For an exchange, email us at contact@apsmile.com and we will guide you through the process.
• Gifts: If the item was marked as a gift and shipped directly to you, you will receive a gift credit. If the gift giver had the order shipped to themselves, we will refund the gift giver and they will be notified of your return.
• Return Shipping: You are responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
• Shipping Insurance: For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.